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Customer Terms

Agreements and operating policies for organizations that subscribe to and use Acua.

Platform Agreement

01Platform AgreementThe agreement that governs paid subscriptions to the Acua platform and is entered into through a signed Order Form.

Service Terms

01Service Level AgreementThe availability, support-response, and service-credit commitments incorporated into eligible customer Order Forms.02Service PolicyOperating policies for availability, maintenance, backup, disaster recovery, data retention and deletion, and customer support.03Data Processing AddendumThe terms under which an Acua entity processes personal data on behalf of customers under the data protection laws of Thailand, Japan, Vietnam, and other applicable jurisdictions.